SMS Messaging Messaging
Last Updated February 10th, 2026
Overview
Our SMS messaging service allows clients to communicate directly with our support team. Messages are initiated by the client and are primarily used for customer support, updates, or general assistance related to your account or inquiries.
Escalation
Depending on the nature or complexity of your issue, our support staff may escalate communication to email or direct phone conversations to ensure timely and effective resolution.
Message Frequency
Message frequency will vary based on your interactions with us. You will only receive messages in response to or related to your inquiries. The number of messages sent is directly related to how often you message us.
Opt-Out Option
You may opt out of receiving SMS messages at any time by replying OPT OUT to any message. Once you opt out, you will no longer receive SMS messages from us unless you reinitiate contact.
Fees and Charges
Depending on the nature or complexity of your issue, our support staff may escalate communication to email or direct phone conversations to ensure timely and effective resolution.
Support Hours
SMS communication is monitored during normal business hours. Messages sent outside of these hours will be addressed on the next business day.
Privacy
All communications are handled in accordance with our Privacy Policy. Your information will not be shared or sold to third parties.
