Website Customer Service

Another advantage to working with us is our excellent website customer support. Besides building successful websites, customers choose to work with us because of our customer-centric philosophy. This philosophy is reinforced in multiple ways: by personally answering the phone, meeting given timelines, offering regular project status reports, and being pleasant and easy to work with.

E-mail Support

If you need assistance configuring your mail software, please view the walk throughs that we have created for: Outlook Express, Outlook, and Netscape Messenger 4.7. Additionally, we have created a step-by-step process for you to change your pre-assigned password, if desired.

Technical Support

If you are experiencing an issue relating to your website or email service, contact our tech support.

After Hours Support

If you are experiencing a problem before and after normal business hours or on the weekends, please contact our 24/7 emergency tech support.

Get Notified of Outages via Text

The Smart Solutions Simple Notification Service (SNS) was created to offer our customers an easy way to be notified of maintenance windows and network outages via email or text messages (SMS). Simply choose the method(s) that you want to receive and you will receive a confirmation message.​